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Site Service Supervisor

  • On-site
    • Northampton, West Northamptonshire, United Kingdom

Job description

Main Duties, Responsibilities and Authorities 

  • Effective management of department resources

  • To liaise with clients

  • Continuous improvement of operational efficiencies and client deliverables including turnaround times

  • Ensure the maintenance of the Health and Safety, Quality, Technical and commercial standards

  • Manage site diary alongside others within the operational team.

  • Undertake operational tasks.

  • Undertake checking and reporting as per ISO 17025

  • Follow procedures as per the quality manual.

  • Develop and mentor the Site Services team.

  • Provide inspired leadership for the organization.

  • Develop, implement and review operational policies and procedures.

  • Help promote a company culture that encourages top performance and high morale.

  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

  • Support working communication with the management team.

 

Key Tasks

  • Drive site services in Northampton and at possible future locations with responsibility for equipment, staff training through to successful UKAS accreditation

  • Training and development of staff both in the laboratory and site technicians across the region

  • Assisting IT in the Development of reporting formats

  • Ensure client deadlines are kept at all times

  • Provide commercial and operational KPIs to Line manager

  • Communication with clients and staff daily

  • Positive and friendly, be approachable to other staff

  • Maintenance of high level of competence for Staff and control staff turnover

 

Job Holder Profile

  • Appetite for the role and acceptance of the challenge.

  • Sound and demonstrable technical knowledge

  • Team management experience

  • Strong knowledge of the construction industry from contracting or materials testing background

  • Knowledge of working with UKAS systems

  • Highly client focused individual with the ability to set and achieve results

  • Good written and verbal communication skills

  • Self-motivated and reliable

 

 

Job requirements

  • Experience in a customer facing role.

  • Close attention to detail and understanding of operating within a quality system.

  • Good IT Skills (Microsoft Office base, in particular Excel and Word).

  • Team Player.

  • Punctual with excellent time-keeping.

  • Strong prioritising and organisational skills.

  • Positive attitude towards changes.

  • Adaptability to use various in-house systems and follow procedures.

  • Full UK Driving Licence.

  • Experience of working in challenging physical environments.

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