Site Service Administrator

·        Action, manage and appropriately respond to all incoming client communications – e-mail and phone

·        To prepare reports daily as required and chase sub-contracted work for timely distribution to the clients

·        Working closely with sample reception teams to ensure timely scheduling of work in line with client requirements

·        Provide first point of contact, resolution to client queries where possible, or appropriately manage internal resources to resolve problems

·        Liaise appropriately with the Laboratory teams to successfully deliver customer projects

·        Build and maintain professional relationships with clients and internal stakeholders

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

·        Strong prioritisation and organisational skills.

·        Impeccable written and verbal communication ability.

·        Excellent telephone manner and customer services skills.

·        Experience in a customer facing role.

·        Positive attitude towards change.

·        Close attention to detail.

·        Adaptable and flexible in their approach to work.

·        Good IT skills (Microsoft based products; Excel and Word).

·        Accurate data entry skills and highly numerate.

·        Adaptability to use various in-house systems and processes.