Inside Sales Executive

Are you ready to take the next step in your sales career? We’re looking for a proactive, customer-focused individual to manage inbound enquiries, qualify leads, and help drive our commercial growth. In this office-based role, you’ll be the vital link between clients and our operational teams - delivering excellent service, supporting sales targets, and collaborating across departments.

You will be accountable for delivering sales KPIs relevant to this role, growing sales amongst smaller customers, and supporting the Outside Sales team to achieve associated sales targets.

This position offers a clear path for career progression, with opportunities to develop your skills, expand your responsibilities, and grow within a dynamic, supportive environment.

If you’re organised, motivated, and eager to make an impact in environmental testing services, we’d love to hear from you!

What we offer you:

SALARY: £25,000-£29,000 per annum

LOCATION: Consett, County Durham

WORKING PATTERN: Mon – Fri (0900-1700)

COMPANY BENEFITS: Company funded 1% benefit allowance, 2 wellbeing days, pension, enhanced parental leave, 28 days holiday, bank holidays.

Main Responsibilities

Inbound Sales & Quotation Handling

Customer Relationship Management

Collaboration & Communication with laboratory, operations, and technical teams

Sales Administration & Reporting

Key Performance Indicators (KPIs)

· Number of quotations issued per week/month

· Quotation win rate

· Lead qualification rate (percentage of enquiries deemed viable)

· Follow-up rate on issued quotations

· CRM Accuracy: Completeness and timeliness of data entry in Microsoft Dynamics.

Experience:

· Background in inside sales, customer service, or sales support, ideally within a technical or scientific environment. Experience handling inbound enquiries and managing client relationships is essential.

Technical Skills:

· Proficient in Microsoft Office (Excel, Word) and familiar with CRM systems (e.g., Microsoft Dynamics). Able to issue quotations, manage sales data, and support reporting tasks.

Communication:

· Strong verbal and written communication skills, with a confident and professional telephone manner. Capable of engaging with clients and internal teams effectively.

Sales Acumen:

· Demonstrated ability to understand customer needs, qualify leads, and contribute to sales growth. Experience in upselling, cross-selling, and reactivating lapsed customers is desirable.

Education:

A good level of secondary education to include GCSEs (or equivalent) in Maths and English

About Normec

Dets is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry. Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors. Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues.
We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization. Together, we work on impactful solutions for our clients and on a sustainable future. The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles. Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.

Unsolicited contact from recruitment agencies is not appreciated and will not receive a response

Don’t fill this box- Only the description above is needed! This information will not be loaded into the Normec website.